Technical Service Rep, Northern Alberta

Date: Mar 14, 2023

Location: AB, CA

Company: Carestream Health

Carestream Health Inc. 

Innovation that sparks imagination. Continue on to your next challenge with us. 

Carestream is a worldwide provider of medical imaging systems and solutions; x-ray imaging systems for non-destructive testing; manufacturing of film and precision contract coating services for a wide range of industrial, medical, electronic and other applications—all backed by a global service and support network. Carestream’s diagnostic imaging technology systems are at work in 90 percent of hospitals worldwide.  

At Carestream, we offer a global perspective and a world of opportunities for people who have the desire to make a positive impact. Join our global team of 3,000+ professionals!

Position Summary:

You will support our X-Ray Equipment Service business as a Technical Service Representative based in an assigned area within Northern Alberta. This position will be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites; generate service revenue; adhere to regulatory requirements.

Position Responsibilities:

The Technical Service Representative will be responsible to support and service Computed Radiography Readers, Digital Radiography X-Ray Rooms, Digital X-Ray retrofit systems radio fluoroscopy equipment, and other hospital equipment. This equipment can be located in Hospitals and/or Imaging Centers throughout Northern Alberta.
This position involves possible overnight travel and will be based in a home office.
A company provided vehicle, laptop, and cell phone are included. Benefits include an annual incentive plan and a benefits package.
Carestream will not consider candidates who require sponsorship for a work-authorized visa. Technical Service Representatives need to live within the territory or within a reasonable commuting distance to assigned territory.

Required Skills & Education:

  • Biomedical Engineering Technology Diploma or an Electronics Engineering Technician Diploma or equivalent combination of education and experience
  • Knowledge of computers and networking; PC competency to include utilization of Microsoft Office Suite products
  • Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment
  • Ability to understand and utilize technical vocabulary to perform tasks according to either verbal or written instructions
  • Ability to communicate, written and verbally, with various levels of employees and customers
  • Must have and maintain a valid driver’s license and driving record that is compliant with Fleet Policy

Desired Skills:

  • Experience with X-Ray, Complex Medical Device, Knowledge of Carestream Equipment preferred
  • 2+ years of experience in diagnostic imaging or 4+ years of experience in the electronics industry, preferably in a field service environment

Work Environment:

Remote: Hospitals and Imaging centers

Physical Demands and Work Environment:

The average driving time is 1-4 hours daily and may exceed 50% at times. Occasional overnight stays and travel by air and/or train may be required.
Must be flexible in working hours as this position will require customer support during non-regular business hours, occasional overtime, and/or weekend work as necessary.

Job operates in the hospital/medical environment and remotely from a home office location.
Use of personal protective equipment (PPE) may be required to adhere to certification/credentialing required by the customer in connection with admission into its facilities to perform job duties. Customer requirements may include, but are not limited to, drug testing and immunizations as dictated by the customer or facility policy.

Physical Requirements:

Frequently lifting, carrying, pushing, or pulling up to 20 pounds. Occasionally lifting or carrying items over 50 pounds.

Carestream is an Equal Opportunity Employer

Carestream is an equal opportunity employer. We recruit, employ, train, compensate and promote without regard to any status protected by applicable laws where Carestream operates. In Ontario, the applicable law includes, but may not be limited to, the Human Rights Code.

Applying for a job with Carestream

All applicants must complete the on-line application process. Carestream is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require assistance or an accommodation because of a disability to participate in the application process, please click accommodations

Requisition ID: 3094