Field Engineer - Monterrey

Position Responsibilities:

•             Focus on resolving customer’s issues to their complete satisfaction.
•              Resolve the problems both remotely and in the field to the customers delight.
•              Solves the customer’s problem the first time.
•              Focuses in on break fix problems with the support of the COE team.
•              Delivers solution to the customer and CSH on time and at the lowest cost possible.
•              Adds knowledge articles to the Service knowledge management system.
•              Establish good communications and relationship with customers.
•              Present a professional image and promote customer confidence.
•              Individual will contact customers, set up appointments, and communicate effectively during onsite visits.
•              Responsible for parts ordering and management.
•              Timely and effective repair of customer equipment.
•              Follow escalation processes and communicate to the appropriate level regarding problem equipment or customer satisfaction issues.
•              Ensures data integrity in call reporting, expense reporting and other administrative requirements.
•              Diagnose/repair equipment according to established processes, documents, service manuals and software tools.
•              Performs equipment maintenance/installation according to specifications.
•              Performs systems verification in accordance with policies and procedures.
•              Train and provide simple repair information to customers for operating their system
•              Attain system/customer knowledge to maximize system performance and customer satisfaction.
•              Responsible for assigned and back up accounts and for growing the service agreement business.
•              Able to work on standby and respond to call outs after hours.
•              Some territories may require extended travel and overnight stay.
•              Continues to develop skills towards new technologies

Required Skills & Education:

• Electronic engineer or Biomedical Engineer
• English language > 80%
• Minimum one year of experience

Desired Skills:

•              High technical skills, electrical, mechanical software, networking.
•              Excellent team player and team building skills.
•              Excellent organization skills.
•              Excellent analytical trouble shooting skills.
•              Time management skills.