Asia Cluster Service Manager

Position Summary:

We are seeking a Regional Service Manager to oversee the entire Asia cluster service team. This role would be responsible for the direct management of the existing Asia country service managers as well the direct service teams in the region (SG, MY, TH). As a great deal of the ASIA cluster is also indirect, this would also involve extensive service channel management working closely with Sales management and Business Operations teams.

Position Responsibilities:

• Main responsibilities would managing the direct service managers and service channels in the ASIA Cluster also with direct management of the field service teams.
• Working with global training management to standardise and facilitate training across the ASIA cluster.
•Being responsible for and driving the service revenue, containing costs and overall owner of the service P&L for ASIA.
•Being a point of contact for customers and service channels in the ASIA Cluster.
•Deliver the agreed KPI’s and financial targets set by the company.
•Ensuring the direct service team and the channel engineers are trained and equipped to service all products in the Carestream portfolio sold in ASIA.
•Ensure service is carried out in a compliant way adhering to standard local and global SOP’s and compliant company processes to deliver service in a compliant professional manner.
•Promote a team environment where all members are encouraged to share knowledge and skills and integrate as one unit.
•Drive customer satisfaction through the delivery of high-quality, cost-effective service.

Required Skills & Education:

•Tertiary qualifications in Engineering or related fields or equivalent Health Industry and / or service management experience.
•Demonstrated service management experience
•Sound technical knowledge of Health Imaging equipment and experience in managing a culturally diverse and highly skilled workforce in providing service to customers.
•Demonstrated ability to lead and implement organisational change and provide clear direction to staff.
•Willingness to travel overseas and within ASIA when required.

The successful applicant will have:
• Demonstrated ability to supervise and lead a team of technical field staff
•Demonstrated channel management experience preferably in healthcare.
• Must be results driven with a strong ability to drive outstanding customer service
• Excellent written and verbal communication skills.
• Strong Technical Knowledge of Carestream products
• The ability to travel within APAC as required.

Desired Skills:

Work Environment:

Physical Requirements: