COS Export Executive - US&C

Date: Mar 15, 2023

Location: Mumbai, IN

Company: Carestream Health

Position Summary:

o    US focal point for Carestream Health locations or trade and direct customers worldwide in support of orders/shipments.
o    Ability to place orders in the SAP system 
o    Strong problem-solving skills and ability to follow-up on issues. Review all customer purchase orders for DO, CR, Service upgrades and accessories
o    Interacts directly with worldwide country contacts, Supply chain planners, Master Data, Credit Dept, US shipping offices, Warehouse operations, and Carestream transportation area to ensure all order/shipment requirements are properly communicated and adhered to.

Position Responsibilities:

o    Identifying and resolving issues related to Export orders from US to other regions
o    Enters orders into SAP for inventoried and non-inventoried products as well as for CSH countries
o    Ensures US supplied orders meet customer requirements, as well as US and country specific government regulatory requirements.
o    Tracks shipments using various carrier websites and communicates information to customers as required.
o    Collaborating with other departments within the company to ensure timely and accurate order fulfillment
o    Handles numerous specialized order management functions such as Return Authorizations/Credits, pricing issues/quotes, legalization of shipping documents, and coordinating shipment requirements between different CSH US sites and subsidiaries. 
o    Letter of Credit and Tender Orders 

Required Skills & Education:

  • Bachelors degree
  • Strong proficiency in English, both oral and written
  • 2 years experience in customer service
  • On Call Monday through Friday – 9hrs.
  • Shift window 5:30pm – 5:30 am IST 
  • Flexibility to shift schedules

Desired Skills:

  • Export and import knowledge (incoterms, duties, export invoices, etc).
  • Strong customer service orientation
  • Attention to detail and ability to multitask
  • Working knowledge of LC/BL/Tender orders etc
  • Strong communication skills, both verbal and written
  • Excellent attention to detail and high degree of work accuracy
  • Ability to multi-task and effectively manage work priorities
  • Must be able to work effectively with different country cultures and language barriers
  • Sense of urgency and ability to prioritize tasks effectively

Work Environment:

Physical Requirements: