Executive Exports

Position Summary:

• Ability to place orders in the SAP system
• Strong problem-solving skills and ability to follow-up on issues. Review all customer purchase orders for DO, CR, Service upgrades and accessories
• Interacts directly with worldwide country contacts, Supply chain planners, Master Data, Credit Dept, US shipping offices, Warehouse operations, and Carestream transportation area to ensure all order/ shipment requirements are properly communicated and adhered to.

Position Responsibilities:

Responsibilities: US&C Exports (Job Allocation: 50%)
• Identifying and resolving issues related to orders.
• Tracks shipments using various carrier websites and communicates information to customers as required
• Handles numerous specialized order management functions such as Return Authorizations/ Credits, pricing issues/ quotes, legalization of shipping documents, and coordinating shipment requirements between different CSH US sites and subsidiaries.
• Ensures US supplied orders meet customer requirements, as well as US and country specific government regulatory requirements.

Responsibilities: COS Analyst (Job Allocation: 50%)
• Check Eshop Orders placed by Customer and create equipment & Media Orders in SAP.
• Create Customers’ PFI in SAP.
• Support customers on E-shop issues.
• Create Internal Orders in SAP (Free of Charge Orders, Samples, Events, Special Sales Agreements etc.)
• Interact with Supply-Chain and Logistics for product availabilities and delivery issues and provide updates to customers accordingly. Escalate pricing issues to Customers, if any.
• Create financial documents in SAP (Rebates, Adjustments, Deferrals)
• Apply the Capitalization Process in agreement with Controllers, Lead to order & IBM. (including asset handling).
• Manage Customers’ Claims and Returns for Media in SAP as well as their associated amounts for approval.
• Correct wrong invoice documents in SAP for related Equipment Orders.
• Run daily, weekly, and monthly Reports in C4C and SAP to track day to day Order Management activities, Quality Checks and SLA’s performance.
• Run Reports for Audit Reviews (SOX).
• Liaison with Compliance team to get orders and forwarder agents approved.
• Liaison with Credit to confirm payments received from customers.
• Create Shipping Instructions for goods pick-up from warehouse of the customer.
• Generating Shipping documents as and when necessary and co-ordinate with Customers for their confirmation.
• Generating Invoices and dispatching it to customers

Required Skills & Education:

Schedule - Monday to Friday 9 hours with a shift window 1230 hrs - 0030 hrs IST. Flexibility to adjust schedule to business needs.

Abilities:

• Strong customer service orientation

• Attention to detail and ability to multitask
• Strong communication skills, both verbal and written
• Team player with a positive attitude
• Must be able to work effectively with different country cultures and language barriers
• Export and import knowledge (incoterms, duties, export invoices, etc).
• Strong problem-solving and critical thinking skills
• Able to work in a fast-paced and high-stress environment
• Sense of urgency and ability to prioritize tasks effectively

Experience - 3 years' experience in Customer Service 

Desired Skills:

Work Environment:

Physical Requirements: