Operations Specialist

Position Summary:

• The Operations Specialist will oversee the execution of all tender orders and Value X-ray orders, ensuring compliance with business policies and the order-to-cash process.
• Manage bid participation, prepare economic offers for private and public customers, and handle the Government e-Marketplace (GeM) portal, allocating tenders as per the defined process.
• Collaborate with Business Development and Finance to ensure process quality and execution for country Operations, enhancing business growth.
• Improve forecast accuracy, support estimation, and sales effectiveness initiatives.
• Interface with various teams and support the implementation of operating mechanisms, policies, and guidelines.
• Additionally, the Operations Specialist will handle specific projects identified by the Operations Manager to drive business growth.

Position Responsibilities:

Tender and Order Management:
• Access the GeM portal daily and allocate tenders as per the defined process.
• Collaborate with Channel Partners to ensure accurate pricing updates for media on GeM.
• Track, analyze, and publish tender analytics for all products.
• Support the creation of BMI quotes for Shop Carestream bundles.
• Partner with Finance, Controlling, Supply Chain & Logistics (SC&L), Business Verticals, and Service teams to ensure smooth tender and channel and corporate order execution.
Forecasting and Business Growth:
• Operate the monthly forecasting mechanism in coordination with relevant departments, focusing on improving forecast accuracy and driving business growth.
• Support cadence operations, funnel management, and strategic alignment. Compliance and Documentation:
• Manage all tender-related documentation and accounts receivable (AR) collection.
• Ensure strict adherence to company policies, business guidelines, and federal laws governing government business in India.
• Maintain an updated repository of all necessary documents for tender submissions and corporate orders. Turnkey Project Coordination:
• Collaborate with the procurement team and external turnkey vendors to manage turnkey activities, including required documentation.
• Work with the service team to oversee site preparedness, measurements, equipment installation, and handover processes.
• Coordinate with the finance and credit teams to ensure all required documentation is submitted for timely payment collection.
• Liaise with Carestream Regulatory for AERB approvals, licenses, and updates.
• Facilitate Quality Assurance (QA) processes for equipment. General Admin support
• Distributor contract management
• Pricing administration
• C4C/SAP data maintenance (masterdata, account creation, E-shop)

Required Skills & Education:

Qualifications & Skills:
• Minimum 6-8 years of previous work experience in the relevant field
• Strong understanding of tender management and order execution processes.
• Experience in handling Government e-Marketplace (GeM) portal operations.
• Proficiency in data analysis, forecasting, and reporting.
• Excellent coordination and communication skills to liaise with internal teams and external stakeholders.
• Ability to manage multiple projects efficiently while ensuring compliance with regulatory and business requirements.
• Must be resourceful in seeking out information, sales tools, and documentation from many internal and external sources.
• Able to work without close supervision
• Good interpersonal skills – team working, networking and influencing
• Pro-active problem solver with capability to manage corrective actions rigorously, results oriented
• Strong analytical skills and ability to convert data into management information with focus on changes in business environment and key performance indicators measurement
•Education: Bachelor’s degree in Business, Finance or Science. MBA will be preferable.

Desired Skills:

Work Environment:

Physical Requirements: