COS / Install Coordination Canada agent
Date: Nov 26, 2025
Location: Zapopan, JAL, MX
Company: Carestream Health
Carestream is an Equal Opportunity Employer
Carestream is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.
Applying for a job with Carestream
All Carestream employees must complete the on-line application process. Carestream is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require assistance or an accommodation because of a disability to participate in the application process, please click accommodations
Requisition ID: 4599
Position Summary:
The COS / IC Canada Agent is responsible for managing and coordinating customer orders and installations for Carestream products and services during the transition of Canadian operations to the Business Operations Center (BOC). This role ensures timely and accurate processing of consumables, equipment, and service orders, while maintaining compliance with company standards and delivering exceptional customer service.
Position Responsibilities:
Order Management:
Process and review customer purchase orders for consumables, equipment, accessories, and service upgrades. Ensure all orders meet “Good Order Package” requirements and are entered accurately in SAP/C4C systems.
Customer Communication:
Maintain proactive and clear communication with customers, sales teams, and internal stakeholders to resolve inquiries, confirm delivery dates, and ensure customer satisfaction.
Installation Coordination:
Oversee and track shipments, installations, and training schedules to meet deadlines and revenue targets. Coordinate with Field Service Engineers, Sales, and dealers for smooth delivery and setup.
Compliance & Documentation:
Validate quotes, approvals, and contractual terms. Ensure proper documentation in Salesforce and CRM systems, and maintain accurate records for reporting and entitlement.
Issue Resolution & Escalation:
Investigate and resolve order discrepancies, complaints, and potential risks. Escalate issues as needed to ensure timely resolution.
Performance & Quality:
Meet team metrics and service levels, follow all BOC quality measures, and continuously strive to improve processes and customer experience.
Required Skills & Education:
- Bachelor degree or related experience.
- Proficient in English (90%+), with strong written and verbal communication skills
- Highly proactive, strong analytical and time management skills
- Self motivated with little supervision. Strong sense of ownership towards goals and quality measures
- strong multi-tasking and customer service oriented skills
Desired Skills:
- Intermediate MS Office, SAP (ECC P50), C4C knowledge
- 3+ years of experience in a Customer Service Experience
- Takes initiative to resolve issues and meet objectives
- Negotiation skills
Carestream is an Equal Opportunity Employer
Carestream is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.
Applying for a job with Carestream
All applicants must complete the on-line application process. Carestream is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require assistance or an accommodation because of a disability to participate in the application process, please click accommodations
Requisition ID: 4599