Credit Collector Analyst

Position Summary:

Within limits of authority and responsibility established by credit management, is responsible for serving both Business Units and customers relative to their credit needs. Involves contacting customers by phone, letter, fax or e-mail. Builds positive working relationships with customers and can settle account balances within departmental guidelines and policies.

Also, performs a variety of credit functions which may include evaluating risk and exposure (obtains and reviews bank reports, trade information and commercial reports), reviewing financial statements and other financial information, collecting past due accounts, understanding and assisting in putting in place security agreements, placing accounts for special collection, taking action on order referrals and investigating and/or resolving customer deductions/claims.

Position Responsibilities:

Management/ Stakeholders Reporting:
•    Weekly / monthly reporting of collections and dispute management.
•    Provides data for monthly performance reporting and participates in A/R review calls.
•    Identification of potential bad debts and preparation of associated documentation.
•    Interface with credit reporting agencies.
•    Coordinate customer contact with Business Units and support functional areas to achieve monthly cash collection and DSO targets.
•    Provide support for the development of business plans, including supporting the build of the Annual Operating Plan and quarterly estimates.
•    Actively participate in internal and external audits.

Decision Support & Controls:
•    Participate and/or lead the following regular activities: ledger reviews, new customer set-up, establishment of credit limits, review of credit limits, cash and credit memo application.
•    Perform credit analysis/evaluation for new and existing customers within defined guidelines and existing policies and procedures.
•    Approve credit extensions or order referrals; work on repayment plans and negotiations as needed.
•    Monitor and identify delinquent accounts, contacting all past dues and minimizing aged receivables.
•    Maintain and update information of customer condition, escalate changes that require authorization.
•    Assist in the collection of past-due, third party, or legal collection, including representation at creditor meetings and/or bankruptcy hearings as needed.
•    Assist with the resolution of account issues, including negotiation with major customers, often requiring creativity and tact, always requiring sound business judgment.
•    Adequately document all correspondence with customers.
•    Responsible for maintaining fair and ethical Corporate and Department policies to support Carestream’s strategies and goals.
•    Interface with Country, Regional and WW Credit to ensure consistent application of policies, procedures, and performance metrics.
•    Assist with special projects as assigned.

Required Skills & Education:

• A minimum of 2 to 4 years as collector if external.
• Required Administration bachelor’s degree (Accounting, Finance or similar).
• Strong financial statement analysis skills.
• Experience interacting with Sales and Marketing units preferred.
• Must be a self-starter with strong problem-solving skills.
• Individual must be able to clearly identify objectives and meet end goals.
• Ability to balance long-range vision with an appropriate attention to immediate detail.
• Proven ability to address challenges and work with a results-oriented team.
• Organization skills – can plan, execute, and control multiple tasks. Can take direction from multiple people.
• Communication skills –Proficient in English (written and spoken).  Desired to have Portuguese.
• Interpersonal skills – can work effectively with both internal and external cross-functional personnel at all levels of the organization.
• Excel, Word and PowerPoint experience required.
• Limited travel estimated less than 5%.
• SAP experience desired.