Credit Representative for US

Position Summary:

Within the limits of authority and responsibility established by credit management, this role is responsible for serving both the Business and customers relative to their credit needs. Involves contacting customers by phone, letter, fax, e-mail or personal visit if required. Builds positive working relationships with customers and can settle account balances within departmental guidelines and policies.

Also, performs a variety of credit functions which may include evaluating risk and exposure (obtains and reviews bank reports, trade information and commercial reports), reviewing financial statements and other financial information, collecting past due accounts, understanding and assisting in putting in place security agreements, placing accounts for special collection, taking action on order referrals and investigating and/or resolving customer deductions/claims.

Position Responsibilities:

Credit Administration:

• • Request new customer account creation/changes.
  • Receive Workflow notification of new customer accounts.
  • Approve customer credit reviews within authority defined by CSH Standards.
  • Perform credit analysis/evaluation for new customers within defined guidelines and existing policies and procedures.
  • Obtain input /reports from reporting agencies. (e.g., Experian, D&B, Moody’s).
  • Maintain and update information on customer financial condition within guidelines.
  • Escalate credit review approvals that exceed authorization.
  • Code or approve credit master files to establish payment terms and credit limit based on CSH standards. (e.g., CSH Credit Policy)

Manage Delinquency and Exposure Issues

• • Interface with reporting agencies (e.g., Experian, D&B, Moody’s).
  • Maintain and update information on Customer financial condition.
  • Perform periodic credit reviews as required for accounts per Credit Policy.
  • Approve credit extensions or order referrals (credit blocks and service holds) on customer accounts.

Collections – Account Management

• • Manage a range of low to high-risk customers within CSH guidelines specific to each country.
  • Monitor and identify delinquent accounts. Contact all past due customers within a calendar month and/or aging period utilizing a weekly/monthly collection report.
  • Place calls to customers to request payment (i.e. Collection calls), handle credit approvals and credit blocks within authorized limits, and according to table of authorities.
  • Log all calls /communications (outbound and inbound), outcomes, next steps, actions, etc.
  • Identify collection problem accounts as per CSH standards.
  • Resolve non-paying problem accounts.
  • Send dunning (past due) letters as per CSH standards.
  • Provide direction for cash application.
  • Identify disputes.
  • Review customer agreement to understand context around dispute.
  • Perform Root Cause Analysis of dispute and or/deduction.
  • Obtain deduction documentation from customers.
  • Escalate disputes/deductions for resolution to support areas (e.g., Customer Service, Sales, Service, etc) using communication tools in place (i.e. FSCM Dispute Management).
  • Perform offsets (includes unapplied items and credit memos).
  • Post any discrepancies to a customer’s account resulting from offsets.
  • Resolve any balances resulting from offsets.
  • Resolve invalid disputes/deductions with customer.
  • Respond to customer information requests. (e.g., invoices, statements, balances, etc)
  • Coordinate customer contact with BU and support functional areas

Required Skills & Education:

• Previous credit and collection experience (minimum of 5 years)
• Experience interacting with Sales and Marketing units preferred
• Must be a self-starter with strong problem-solving skills
• Organization skills – can plan, execute, and control multiple tasks.
• Communication skills – excellent written and verbal presentation skills; good listening skills
• Excellent written and spoken English required. Knowledge of other languages will be an asset but not required.
• Interpersonal skills – can work effectively with both internal and external cross-functional personnel at all levels of the organization
• Excel, Word and PowerPoint experience required

Desired Skills:

SAP Experience

Work Environment:

Office