Service Billing Canada Agent

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Date: Nov 26, 2025

Location: Zapopan, JAL, MX

Company: Carestream Health

Carestream is an Equal Opportunity Employer

Carestream is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

Applying for a job with Carestream

All Carestream employees must complete the on-line application process. Carestream is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require assistance or an accommodation because of a disability to participate in the application process, please click accommodations

Requisition ID: 4598 

Position Summary:

Efficiently manage contract administration and billing processes for our Canadian operations, ensuring quality customer service for internal stakeholders, suppliers, and the public. Responsibilities include auditing billing processes, making necessary corrections, and maintaining updated internal control systems for accurate tracking.

Position Responsibilities:

•             Administer coverage for equipment in Canada

•             Manage SAP account creation and modifications in Evolve.

•             Handle contract creation, renewal, cancellation, and modification in SAP/C4C.

•             Process account changes in C4C as requested by Service Sales Team.

•             Create credit notes upon request and maintain records.

•             Invoice Service contracts (EMA) for dealers and direct clients

•             Invoice per call services in Canada.

•             Maintain physical and digital records of service contracts

•             Review leads for B to C (Warranty to Contract conversion) opportunity creation in Canada

Required Skills & Education:

  • English 90% fluency in Written and Verbal communication
  • 1 year customer service experienced with billing profile
  • High level of attention to detail and accuracy, time management and multitasking skills
  • Strong analytical and communication skills
  • Customer Service oriented

Desired Skills:

  • Proficiency in Outlook, SAP, C4C, MS Office (Excel), Evolve, Power Bi
  • Bachelor’s degree in business Admin, Finance or related field, or truncated career

Carestream is an Equal Opportunity Employer

Carestream is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

Applying for a job with Carestream

All applicants must complete the on-line application process. Carestream is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require assistance or an accommodation because of a disability to participate in the application process, please click accommodations

Requisition ID: 4598