Service Sales - Government Contract Administrator

Date: Jan 11, 2023

Location: Zapopan, JAL, MX

Company: Carestream Health

Innovation that sparks imagination. Continue on to your next challenge with us. 

Carestream is a worldwide provider of medical imaging systems and solutions; x-ray imaging systems for non-destructive testing; manufacturing of film and precision contract coating services for a wide range of industrial, medical, electronic and other applications—all backed by a global service and support network. Carestream’s diagnostic imaging technology systems are at work in 90 percent of hospitals worldwide.  

At Carestream, we offer a global perspective and a world of opportunities for people who have the desire to make a positive impact. Join our global team of 3,000+ professionals!

Position Summary:

The NEW ROLE reports directly to the LATAM Service Channel Manager and has a strong daily work relationship with Service Sales Specialists and Service Operations Coordinator. He/she interfaces with Service Sales, Service Operation, Service Delivery, BOC, Credit and Customer Service.
Government Contract Administration is a key role inside our service organization and is reflected in his/her involvement in our operational processes, documentation of our labor, relationship with customer and engage with the service team (Sales & Delivery). He/she ensures efficient handling of our government processes in both sales and admin tasks.
Providing internal customers, dealers and end customers with quality customer service; responsible for the auditing of the billing processes in a timely manner and making necessary corrections to the information. Keeping internal control systems updated for quick and accurate tracking.

Position Responsibilities:

Reviewing of documentation related to a Service Contract for accurate entry into the company's systems.
Contract management – Request to BOC creation of new contracts, contract renewals and cancellations according to close negotiations.
-Administrating, process and maintain all the government customer’s data, archives, and documentation for current and new contracts.
-Accurate and continuous control of customer files and internal trackers.
-Request billing to BOC according to customer demand and quotes or special promotions.
-Verification of accuracy in services reported by Field Engineers before releasing for billing. 
-Follow up on requests from the credit department.
-Processing necessary credits.
-Follow up with internal/external customers according to their specific requirements.
-Time and Material quote responsible for government customers
-Improve customer satisfaction and maximize revenue contribution for service Carestream
-Strong collaboration and synergy with Service Team for end customer support and ensure the achievement of business goals.
-Contribute on the adoption of best practices in the operational processes across the Service organization.
-Help in the develop of the process to assure standardized productivity in Service Sales.

Required Skills & Education:

-Bachelor’s degree in Business, Finance or Engineer with admin/sales background.
-Spanish Fluency in written and verbal communication
-Problem solver and capability to pro-actively lead corrective actions rigorously, results oriented
-Good interpersonal skills – team working, networking and influencing
-Flexibility – ability to adapt with rapid changes and working towards tight deadlines
-Advanced Excel; Mid knowledge of Word and Outlook

Desired Skills:

-English low to medium level
-Experience in government’s procedures desirable
-IT skills Desirable knowledge on SAP & C4C
-Understanding of Delivery and Sales Service processes is desired
-Work experience 1-3 years desired

Carestream is an Equal Opportunity Employer

Carestream is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

Applying for a job with Carestream

All applicants must complete the on-line application process. Carestream is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require assistance or an accommodation because of a disability to participate in the application process, please click accommodations

Requisition ID: 2968