US&C Service and Install Coordinator

Position Summary:

Take ownership of customer orders once entered to ensure project is moving and on target to meet customer expectations. This includes scheduling of installations, applicable training, warranty entitlement and timely invoicing for Dealer, Direct and Government Orders. 

Position Responsibilities:

• Verify required information from multiple sources/functions internal and external to the company to create project schedule, planning, project management, applications specialists, customer, etc. 
• Closely monitor customer orders to ensure projects stay on time, complete various follow up items required and resolve any issues that may arise to ensure customer satisfaction 
• Establish relationships and collaboration with dedicated sales professionals, field project managers, internal colleagues such as planner and logistics.  
• Reviews/collects/ saves required FE Feedback to set up install base for warranty entitlement.

• Process invoice using proper revenue recognition guidelines when order ships 
• Work within multiple IT systems for order creation, scheduling, and equipment entitlement

• Directly interface with customers within assigned territory
• Manage conflicting priorities, and the ability to resolve issues quickly  
• Process trade in credits and returns 
• Strive for Perfect Order Fulfillment 
• Scheduling of demos equipment/rotation as needed

Required Skills & Education:

• Bachelor's or high school degree with demonstrated experience in related field
• 4+ years of customer service experience 
• Exceptional written and verbal communication

• Professional proficiency in English and Spanish
• Ability to professionally interact at multiple levels/departments within Carestream and external organizations. 
• Excellent project management skills, good multitasking capacity and ability to prioritize projects and workload

• Proficiency with Excel, Word and Outlook

Desired Skills:

• SAP, Evolve, C4C

Work Environment:

Office